Every question.
Every honest answer.

Most customers start with BASE, the foundational protokol at £49. BASE prepares your skin biology for everything else and works as a complete protocol on its own. From there, customers add specialized protokols based on specific concerns — HEXA for eyes, GHK for facial firmness, PDRN for sensitive skin, ROOT SIGNAL for hair density. If you have one concern that's stronger than others, you can also start directly with the protokol that matches it.

Yes, but we recommend completing one protokol fully before adding another. Eight weeks of focused use lets you assess what each protokol is doing for you. Once you've completed one or two, you can layer protokols safely — for example, BASE on the face plus HEXA around the eyes, or GHK plus PDRN for combined firmness and barrier repair. Layering instructions are included with every protokol kit.

Yes. Every protokol is formulated for all skin types, regardless of gender. The science of peptide signaling works the same way in everyone — peptides communicate with skin cells, not with hormones or gendered biology. Our reviews include customers across the full gender spectrum, with consistently positive results across all groups.

Each protokol uses a calibrated peptide blend specific to its target concern, suspended in a clean diluent serum or pre-mixed solution. Every formulation is fragrance-free, alcohol-free, paraben-free, and free of common irritants. The full ingredient list for each protokol is on its product page, and we list every active peptide by its standard name (GHK-Cu, PDRN, Acetyl Hexapeptide-8, etc.) so customers can verify the science independently.

We don't have specific clinical safety data for pregnancy or breastfeeding, so we recommend that customers who are pregnant, planning to be, or breastfeeding consult their healthcare provider before starting any protokol. Cosmetic peptides have a strong general safety profile, but we'd rather customers make this decision with personalized medical guidance than rely on a generic FAQ answer.

Every protokol is designed for evening application after cleansing and before your moisturizer. Cleanse your face, pat dry, apply the protokol, wait 30 to 60 seconds for absorption, then continue with your usual moisturizer or night cream. The full ritual takes three minutes. Detailed application instructions are included with every protokol kit.

Yes, with two important notes. First, avoid applying retinol, vitamin C, AHA, or BHA products on the same evenings as your protokol — these strong actives can interfere with peptide signaling and increase irritation risk. Use them on alternate nights instead. Second, always apply your protokol before any oils or heavy occlusives, which can reduce peptide penetration. Cleanser, protokol, moisturizer is the right order.

Most customers see early indicators around weeks two to three — improvements in texture, tone, or skin behavior. Clear visible change typically arrives between weeks four and eight. Peptide therapy works at the cellular level, which means it builds change progressively rather than producing overnight transformation. The full eight week protocol is designed around the timeline of how skin biology actually responds to sustained peptide signaling.

Don't worry about it. Missing one or two days across an eight week protocol won't meaningfully affect your results. Just resume the next evening as normal. Don't double up the application to compensate. Consistency matters more than perfection — most customers miss a few days here and there over the course of a protocol and still see strong results.

Pause application and let your skin settle. Mild irritation in the first week is uncommon but possible, especially if you've recently been using strong actives. If irritation persists past two days of pause, stop the protokol entirely and contact us — your guarantee covers reactions, and we'd rather refund you than have you push through discomfort. PDRN is the most barrier-friendly protokol in the lineup if you have particularly sensitive skin.

Every protokol comes with a 90 day satisfaction guarantee. If you complete the protocol and don't see measurable change in the area you targeted, you receive a full refund or replacement protocol. No proof required, no questions asked. The original protocol is yours to keep — we don't require returns. Members of The Protokol receive a lifetime guarantee on every protocol they purchase.

Email us at support@protokol9.com with your order number and a sentence about your experience. We respond within one business day with two options — a full refund or a replacement protocol of equal value. Once you choose, refunds are processed within five business days, replacements ship within 48 hours. The full claim process and what counts as "measurable change" is detailed on our Guarantee page.

Yes. If you change your mind within 30 days of receiving your order and the protokol is unopened, you can return it for a full refund. Email us first to receive a return address and prepaid label. Once we receive the unopened kit, your refund processes within five business days. After 30 days or once the kit is opened, our 90 day guarantee applies instead — and that one doesn't require returning the kit.

Email us within 48 hours of delivery with a photo of the damaged packaging or product. We'll ship a replacement immediately at no cost to you, and you don't need to return the damaged kit. Damage during transit is rare but it does happen, and we treat it as our responsibility, not yours.