Buy with
complete confidence.
Every PROTOKOL 9 protokol comes with a 90 day satisfaction guarantee. Complete your protocol with full peace of mind — if you don't see measurable change, you receive a full refund or replacement. No questions, no proof required, no fine print.
We stand behind the science.
You stand behind the protokol.
Real peptide therapy delivers measurable change. We've built every protokol to that standard, and we're confident enough in the work to offer two layers of guarantee. The standard one applies to every customer. The lifetime one applies to members who have completed at least one protokol.
90 Days, No Questions
For every customer, on every first protokol.
Complete your protokol as directed. If you don't see measurable change in the area you targeted, contact us within 90 days of your purchase date. We will refund the full purchase price or send a replacement protokol, your choice.
- Full refund or replacement protokol
- No proof required — your word is enough
- No questions asked — we trust your experience
- Original protokol kept — no return shipping required
- Processed within 5 business days of contact
Forever, For Members
For members of The Protokol, on every protokol you purchase.
Once you complete your first protokol and join The Protokol membership, your guarantee becomes permanent. There is no time limit, no expiration, no maximum number of claims. If a future protokol doesn't work for you, the same terms apply — full refund or replacement, no questions, no proof.
- No 90 day window — guarantee never expires
- Applies to every protokol you purchase as a member
- Multiple claims allowed — no maximum count
- Same simple process — one email, no proof needed
- Active for the lifetime of your membership
Four steps.
No friction.
We don't make claims difficult. The process below is the entire process — no forms to fill, no proof to submit, no phone calls required. Most claims are processed and refunded within five business days.
Give the protokol time to work
Most customers feel early indicators within the first week and see visible change by week four. Real peptide therapy builds compoundingly — the strongest results come through week eight, as the cellular signals deepen and consolidate. Before requesting a refund, give your protokol the full cycle to deliver what it was designed to. The patience pays off.
Email us within your guarantee window
Send a brief email with your order number and a sentence about your experience. That's it. No formal claim form. No documentation requirements. The simpler your message, the better.
Choose refund or replacement
We respond within one business day with two options. A full refund to your original payment method, or a replacement protokol of equal or lesser value. The choice is yours, no negotiation, no upsell attempts.
Receive your resolution
Refunds are processed within five business days. Replacement protokols ship within 48 hours of your selection, with free worldwide delivery. The original protokol is yours to keep — we don't require returns.
Get in touch directly through our Contact page. Real responses from real people, typically within one business day.
Measurable change.
Defined plainly.
We use the phrase "measurable change" because it's honest. Skincare doesn't transform anyone overnight, and we don't promise it. Each protokol targets specific outcomes that real customers can see and assess. Here is what each protokol commits to, in plain language.
ROOT SIGNAL
- Visible new growth in thinning areas
- Noticeable density at the hairline or crown
- Reduced shedding by week six
HEXA
- Reduced dark circles or under-eye shadow
- Smoothed fine lines around the eyes
- Less morning puffiness
GHK
- Visibly firmer facial skin
- Improved structural definition
- More even, refined skin tone
PDRN
- Calmer, less reactive skin
- Restored skin barrier resilience
- Visible return of natural radiance
BASE
- Evened, more uniform skin tone
- Refined, smoother texture
- Improved daily skin vitality
If you complete a protokol and don't see at least one of the outcomes listed above for your specific protokol, your guarantee applies. We trust your assessment. We don't require photographs, before-and-after comparisons, or any kind of proof. Your honest experience is enough.
Honest answers
to honest questions.
What if I didn't complete the full protokol?
You can still claim. The guarantee applies regardless of how much of the protokol you completed. We do recommend the full duration because that's when peptide therapy delivers its strongest results, but if you stopped early for any reason — irritation, life events, change of mind — you're still covered.
Do I need to send photos or proof?
No. We don't require photographs, before-and-after comparisons, dermatologist documentation, or any other form of proof. Your honest experience is enough. The guarantee process is built on trust, and we'd rather refund a small number of customers who didn't fully experience the protokol than make every legitimate claim feel like a court case.
What if I want a partial refund?
We don't offer partial refunds. Our guarantee is binary — either it worked, in which case you keep it and use it, or it didn't, in which case you get your full purchase price back. We've found this model leads to better customer relationships than splitting hairs over partial refunds.
Can I claim multiple times?
Yes. The guarantee applies to every protokol you purchase. If your first protokol works but your second doesn't, both are covered. There's no claim limit, no maximum refund amount, and no penalty for using the guarantee on multiple occasions. If you become a member, the lifetime guarantee makes this even more generous — every future protokol is covered with no time limit.
Do I have to return the original protokol?
No. The original protokol is yours to keep. We don't require returns, we don't ship return labels, and we don't charge restocking fees. If you completed the protokol and it didn't work for you, the leftover product is yours to dispose of however you like.
How long does a refund take to process?
Refunds are issued within five business days of your claim being approved. Most customers see the refund in their account within seven to ten business days, depending on their bank. Replacement protokols ship within 48 hours of you confirming your selection, with free worldwide delivery.
What if the protokol caused a skin reaction?
Stop using the protokol immediately and contact us within seven days. We'll process a refund regardless of how much you used, and we may ask follow-up questions to help us understand what happened. Skin reactions to peptide therapy are rare, but they do happen — most often in customers using strong actives or prescription medications alongside the protokol. We take every reaction report seriously.
Does the guarantee cover gifts?
Yes. If you purchased a protokol as a gift and the recipient completes it without seeing measurable change, the guarantee applies. The refund goes to the original purchaser, not the gift recipient. The recipient should contact us with the original order number when starting the claim.
Buy with confidence.
Ship with no worry.
Free worldwide delivery on every order. Ninety days to assess your results. A real refund if it doesn't work. We've removed every reason not to try the protokol that fits your concern.